TERMS & CONDITIONS

Unlokie d.o.o.
Last updated: February 18, 2026

These Terms & Conditions ("Terms") form a legally binding agreement between Unlokie d.o.o. ("Unlokie", "we", "us", "our") and you ("you", "user").

They govern your access to and use of:

• the website at unlokie.com (the "Website");
• the Unlokie iOS and Android mobile application (the "App");
• Unlokie smart locker stations and compartments (each a "Locker Station");
• rental of sports equipment owned or provided by Unlokie (the "Gear");

together, the "Services".

By creating an account or using the Services, you confirm that you have read, understood, and agree to these Terms.
If you do not agree, you must not use the Services.

1. Company Information

Provider: Unlokie d.o.o.
Address: Rozmanici 23 B, 51221 Kostrena, Croatia
Support: support@unlokie.com
Privacy: privacy@unlokie.com

2. Eligibility and Account

2.1 Age Requirement

The Services are available only to users aged 18 or older.

2.2 Account Information

You must provide accurate, complete, and current information and keep it updated.

2.3 Account Security

You are responsible for all activity under your account and must keep credentials confidential.

2.4 Unauthorized Use

If you suspect unauthorized access or misuse, you must notify us without delay at support@unlokie.com.

3. Scope of Service

3.1 Rental, Not Storage

Unlokie provides short-term rental of Gear stored in Locker Station compartments. Locker Stations are used for dispensing and returning Unlokie Gear.

3.2 No Personal Storage

The Services are not intended for storage of personal belongings.

3.3 Availability and Reservations

At launch, Gear may be available on a first-come, first-served basis unless reservation features are enabled in the App.

4. Rental Sessions, Time Limits, and Overdue Fees

4.1 Standard Session Limit

Unless the App shows otherwise for a specific station or Gear category, a rental session has a 2-hour limit.

4.2 Notifications

We may send reminders when:

• your session is approaching the limit; and/or
• the time limit has been reached.

4.3 Grace Period

After the session limit is reached, a 10-minute grace period applies for return and proper closure.

4.4 Late Return (Overdue) Fee

If Gear is not correctly returned within the grace period, an overdue fee may apply, as shown in the App before session start (and in the pricing page for that station). This fee reflects operational costs and reduced availability caused by late returns.

4.5 Valid Return Conditions

A return is completed only when:

• Gear is placed correctly in the designated compartment; and
• the compartment is closed; and
• session end is confirmed by the App/system signal.

4.6 Return Failure or Technical Malfunction

If you are unable to return Gear due to a technical malfunction (for example a locker/door/signal issue), you must contact support immediately via the App or support@unlokie.com. We will investigate and, where appropriate, pause or adjust fees for the affected period.

5. Payments, Pricing, and Billing

5.1 Pricing Model

Services are pay-per-use. Prices and overdue fees may vary by location and are shown in the App/Website.

5.2 Payment Processor

Payments are processed via third-party providers (for example Stripe). Unlokie does not store full payment card numbers.

5.3 Authorization to Charge

You authorize us to charge your selected payment method for:

• usage fees;
• applicable taxes;
• overdue fees under these Terms;
• approved damage/loss/recovery charges under Section 7.

5.4 Receipts

Invoices/receipts may be issued electronically.

5.5 Failed Payment

If payment fails, we may restrict access until outstanding amounts are settled.

5.6 Refunds

Usage fees are generally non-refundable once a rental session starts. Exceptions may apply in cases such as service outage, technical malfunction, incorrect billing, or where refund rights are required by applicable law.

5.7 Payment Method Obligations

You must keep a valid payment method linked to your account while using the Services. If no valid payment method is available, we may block new rental sessions until payment details are updated and outstanding amounts are paid.

5.8 Pre-Authorization Holds

Where technically supported, you authorize us to place a temporary pre-authorization hold on your payment method before or during a rental session to secure expected charges. Any unused hold amount is released by your payment provider according to its rules and timelines.

6. Locker Station Compartment Rules (Strict)

6.1 Allowed Items

Only rented Unlokie Gear may be placed in the assigned compartment.

6.2 Prohibited Conduct

You must not:

• store personal belongings;
• store third-party equipment;
• leave trash, liquids, or other objects;
• tamper with compartments, locks, sensors, or station hardware.

6.3 Consequences

For violations, we may:

• end your session;
• charge reasonable cleaning/recovery costs after review;
• suspend or terminate your account.

7. Gear Condition, Damage, Loss, and Evidence

7.1 Duty of Care

You must use Gear responsibly, safely, and in line with App/on-site instructions.

7.2 Pre-Use Check

Before use, inspect Gear for visible issues and report them immediately via App/support. If you continue using clearly damaged Gear without reporting, you may be responsible for resulting additional damage.

7.3 Review-Based Assessment

Damage/loss charges are not imposed solely by automated detection. Incidents are reviewed.

7.4 Evidence Sources

Review may include:

• rental logs (timestamps, station events);
• open/close and access signals;
• images/photos of Gear condition taken before/after rental for evidence and dispute handling.

7.5 Charge Notice and Opportunity to Respond

Before applying a damage/loss charge, we will notify you of the proposed amount and provide a summary of the main evidence used for the decision. You will have 5 calendar days from notice to submit your response.

7.6 Charge Decision

If, after review of available evidence and any response from you, we determine that you are responsible for damage/loss beyond normal wear and tear, we may charge repair/replacement/recovery costs.

At your request, we will provide additional explanation reasonably necessary for dispute handling, subject to protection of security systems, third-party data, and legal restrictions.

7.7 Disputes

To dispute a charge, contact support@unlokie.com without undue delay and, in any case, within 30 calendar days from the charge date. If a dispute is upheld, we will refund or credit the applicable amount within a reasonable period.

8. Service Availability and Maintenance

8.1 Availability

Locker Stations and Gear availability may be limited by maintenance, connectivity, weather, vandalism, force majeure, or operational constraints.

8.2 Maintenance Mode

Stations may be temporarily unavailable. Where feasible, status is shown in the App.

9. Acceptable Use and Prohibited Conduct

You must not:

• use the Services unlawfully;
• interfere with station/App operation;
• attempt forced entry, bypass, or manipulation of controls;
• reverse engineer, exploit, or abuse system logic (except where mandatory law permits);
• create fraudulent sessions or abuse pricing/overdue fee rules;
• harass staff or misuse support channels.

We may suspend or terminate accounts for prohibited conduct.

9.1 App License and Intellectual Property

Subject to these Terms, Unlokie grants you a limited, personal, non-exclusive, non-transferable, and revocable license to use the App solely for lawful use of the Services.

Except where mandatory law permits, you must not reverse engineer, decompile, or otherwise attempt to derive source code of the App or station software. You must not tamper with Locker Station hardware or software.

All rights, title, and interest in the App, Locker Station software, trademarks, content, and related intellectual property remain with Unlokie or its licensors.

10. Third-Party Services

The Services may rely on third-party services (including Firebase/Google Sign-In, Google Maps, and Stripe). Your use of those services may be subject to their terms/policies. Unlokie is not responsible for third-party outages or disruptions beyond our control.

11. Consumer Rights, Warranties, and Service Disclaimer

11.1 Mandatory Rights Preserved

Nothing in these Terms limits mandatory rights under applicable EU and Croatian consumer law.

11.2 As-Available Service

To the extent permitted by law, Services are provided on an "as available" basis. We do not guarantee uninterrupted operation.

11.3 User Safety Responsibility

You are responsible for using Gear safely, lawfully, and within your capability.

12. Liability

12.1 Indirect Damage Exclusion

To the maximum extent permitted by law, Unlokie is not liable for indirect, incidental, or consequential losses (for example lost profits or business interruption).

12.2 Liability Cap

To the extent permitted by law, Unlokie's aggregate liability for claims arising from these Terms is limited to the total fees you paid for Services in the 30 days preceding the event giving rise to the claim.

12.3 Non-Excludable Liability

Nothing excludes or limits liability where such exclusion is unlawful, including liability for intent, gross negligence, or mandatory consumer claims.

13. Suspension and Termination

13.1 By You

You may stop using the Services at any time and request account deletion as described in our Privacy Policy.

13.2 By Unlokie

We may suspend or terminate access where necessary, including if you:

• breach these Terms;
• fail to pay amounts due;
• create fraud/security/safety risk;
• misuse stations, compartments, or Gear;
• trigger legal/regulatory grounds for restriction.

13.3 Effect of Termination

Upon termination, your right to use the Services ends. Payment obligations and clauses that should survive (including liability, dispute, and governing law clauses) remain in force.

14. Privacy

Our processing of personal data (including logs and Gear-condition images used for review) is described in:

• Privacy Policy;
• Cookie Policy;

published on unlokie.com.

15. Changes to Terms

We may update these Terms from time to time. The latest version is published on the Website. If changes materially affect rights/obligations, we will take reasonable steps to notify users via App/email where feasible.

Continued use after the effective date means you accept the updated Terms.

16. Governing Law and Dispute Resolution

16.1 Governing Law

These Terms are governed by Croatian law, with mandatory consumer protections of your country of habitual residence applying where required for consumers in the EU/EEA/Switzerland.

16.2 Jurisdiction

If you are a consumer in the EU/EEA/Switzerland, you may generally bring claims before courts of your habitual residence, and we will generally bring claims there, subject to mandatory jurisdiction rules.

16.3 Informal Resolution First

Before formal proceedings, contact support@unlokie.com so we can attempt to resolve the issue promptly.

17. Miscellaneous

17.1 Severability

If any provision is unenforceable, the remaining provisions remain valid.

17.2 No Waiver

Failure to enforce a provision does not waive our right to enforce it later.

17.3 Entire Agreement

These Terms, together with the Privacy Policy and Cookie Policy, constitute the entire agreement for consumer use of the Services.

18. Contact

Unlokie d.o.o.
Rozmanici 23 B, 51221 Kostrena, Croatia
Support: support@unlokie.com
Privacy: privacy@unlokie.com