Unlokie d.o.o.
Last updated: August 26, 2026

This page explains how to request deletion of your Unlokie account, what we delete when we complete the request, and what we keep. It covers the Unlokie app for iOS and Android. For the full picture of how we handle personal data, see our Privacy Policy.

1. Request Deletion In The App

Unlokie offers in-app account deletion. Open the App, go to Profile, select Delete account, and confirm.

2. If You Cannot Access The App

Email [email protected] with the subject line Account Deletion Request, from the email address linked to your account if you can. We will check that you are the account holder, then make the request for you.

3. What Happens After A Request

Once we accept your request:

your access is revoked straight away. You are signed out, and you cannot sign in again;
you cannot cancel the request in the App;
deletion is not instant. We complete it within 30 days of the request.

We cannot accept a request while one of these is still open, because equipment or money is still outstanding:

an active rental;
a return that is still open, including one our team is still reviewing after you used Return help in the App;
a rental payment or card authorization that is still in progress;
an unpaid fee, for example the non-return fee for equipment that was not returned. See our Terms & Conditions.

The App tells you that a rental, a return, a payment or a fee is still open. If you are not sure which one applies to you, email [email protected]. Resolve it, then request deletion again.

4. What We Delete

Within 30 days of your request we permanently replace the personal details on your account record and your profile with placeholder values. We remove or replace:

your email address;
your sign-in identifier;
your first and last name;
your phone number;
your date of birth;
your gender;
the link to the payment method saved on your account.

This step cannot be reversed. After it, your account and profile no longer hold your name or your contact details.

We do not delete everything. Your rental records, your invoices and the photographs you took in the App are kept. Section 5 lists them and says why.

5. What We Keep, And Why

We keep each of the following only for the reason given, not for ongoing account use.

Fiscal invoices and payment records. Croatian accounting and tax law requires us to keep these for at least eleven (11) years, counted from the last day of the business year in which the invoice was entered in our books. They carry your name and the email address the invoice was sent to.
Photographs from returns and damage reports. The photographs you take in the App when you return equipment or report damage, and the results of the checks we run on them. We keep these for 12 months after the rental ends after the rental ends, and for longer while a non-return or damage case about that rental is open.
Rental and locker session records. Which locker and compartment you used, when the rental started and ended, and what it cost. We keep these for 5 years after the rental ends after the rental ends.
Non-return and damage case records, and any restriction we placed on your account, which we record as the status of your account. We keep these for 5 years after the case is closed after the case is closed.
What you wrote to us. Support messages, and the rating and free text you left after a rental. We keep these for 2 years.
Your customer record with our payment provider. It was created with your name and email address, and any card you saved stays attached to it. We do not delete this record. Deleting your account in the App does not reach our payment provider. If you want that record closed, email [email protected] and we will do it by hand.
Your sign-in record with our authentication provider. We disable it and end its sessions when you request deletion, and we do not delete it. The email address stays registered with that provider, so it cannot be used to open a new Unlokie account.

A copy of your data can also remain in our database backups, and in our hosting provider's server snapshots, for up to 35 days after we complete the deletion. We do not use backups to bring deleted accounts back.

How long we keep each type of record is set out in the Data Retention section of our Privacy Policy.

6. Need Help

For help with an account deletion request, email [email protected].

For any other data protection request, including a copy of your data or a correction, email [email protected]. Your rights are set out in the Your Rights section of our Privacy Policy.

Unlokie d.o.o., Rožmanići 23B, 51221 Kostrena, Croatia. OIB: 87513636162.